Contact info

Päijänne Risteilyt Hilden Oy
Postal address: Pellonpääntie 23 A, FI-40820  HAAPANIEMI (JYVÄSKYLÄ)

Bookings and information by phone:
Phone sales 9.00 – 16.00 (on-call service at other times)
Tel. +358 10320 8820

Email: info@paijanne-risteilythilden.fi

Departure harbours:
Jyväskylä harbour, Satamakatu 8, Jyväskylä
Lahti passenger harbour, Satamakatu 5, Lahti
Heinola harbour, Maaherrankatu 1, Heinola

Ticket sales:
On-line ticket sales on web sites.

Ticket sales on board and in the harbour begin roughly half an hour before departure.

And from travel agencies dealing in domestic travel all over Finland.

On the Internet: www.paijanne-risteilythilden.fi
To obtain a quotation please complete the quatation request form

 

Car parking in the harbours:
Jyväskylä harbour offers both 4 hour free parking (with a parking disc) and a payable parking area. Parking for a longer period of time there is a multi-storey car park located close by.
In Lahti there is a large free car park in the harbour (please note that this area may be in other use during major events).
In Heinola free parking is available in the harbour and in the streets nearby.

Physically disabled passengers:
Passengers in manual wheelchairs are very welcome on board in our vessels; unfortunately motor-driven wheelchairs cannot be accepted. We can only accommodate a few passengers in wheelchairs at the same time, therefore prior booking is advised. We will be happy to recommend a suitable cruise for wheelchair or walking frame users. Toilet facilities on our vessels have been modernized to cater also for the disabled.

Discounts:
Child discount: 4–11 years old –50 %, under 4 free of charge.
Group discounts: 10+ people –5 %, 20+ people –10 %, 40+ people –15 %. In addition, there is no charge for the group leader (provided the group contains 20+ people) and no charge for the coach driver. Discounts cannot be combined. Discounts apply only to the price of the ticket, not to the meals or package trips. Where package trips are concerned, other group discounts apply. Proof of the entitlement to a discount must be produced at the time the ticket is purchased. Children under 12 must be accompanied by an adult.

Terms and Conditions for Payment and Cancellations for individuals:
Terms of Payment:
Cash on boat (also credit cards valid)
or invoicing in advance.
Conditions of Cancellation:
15 days before voyage no charges
14 – 8 days before voyage 25% of the price
7 – 3 days before voyage 50 % of the price
2 – 0 days before voyage 100% of the price

Terms and Conditions for Payment and Cancellations for Groups:
Terms for Payment:
Reservation advance – booking charge 200 – 800 €
Paying the booking charge confirms the reservation
The final invoice 7 days net, penalty interest 14 %
Conditions of Cancellation:
30 days before voyage no charges (the booking charge returns)
29 days before voyage – company keeps the booking charge
29 – 15 days before voyage 25% of price
14 – 8 days before voyage 50% of price
7 – 0 days before voyage 100% of price